Business Process Automation for Legal

Challenges

To revolutionize the way the client handled customer requests for legal assistance. Automate the entire process — from capturing the initial request to assigning it to the appropriate legal expert and tracking it through to resolution.

Solution Highlights

Our client is in the complex field of family law, where the timely and accurate handling of customer requests is crucial. Traditional methods often involve the manual sorting and assignment of cases, leading to delays and potential errors. This inefficiency can result in lost opportunities and diminished client satisfaction.

Results

1. Client satisfaction and the firm’s reputation has been boosted.
2. Reduced time to process applications and user error risk.
3. Automation has cut down the time it takes to begin processing a request, enhancing client satisfaction.
4. The cost has been significantly reduced, allowing the client to allocate resources wisely.