Customer Experience (CX)

SAP Customer Experience helps maintain optimal inventory levels in stores and distribution centers.

We tailor the SAP Customer Experience solution to your goals and needs. This will speed up the time to market, guarantee complete value chain transparency and personalize the communication.

Our team knows and can set up the main processes of the sector and will help wholesalers benefit by avoiding situations of both excess and lack of goods in stock.

We have real-life experience in integrating CRM solutions with other corporate systems: enterprise resource management systems (accounting, logistics, transportation, etc.).

Specifics of the real estate market are characterized by a relatively long cycle from the first client’s request to the closure of the transaction, as well as by the high subjective influence of the sales manager on the transaction outcome.

With SAP CRM, we help construction companies manage customer contacts effectively. You will receive structured and complete storage, fast processing of contact information and interaction history, convenient appointment scheduling and communication with clients through various channels.

SAP CRM solutions provide tools for managing the sales process in the construction industry: creating and managing deals, recording and tracking sales funnel steps, forecasting and analyzing sales. You will receive valuable information about clients, sales, projects and other key aspects of the business.

We have real-life experience in integrating SAP CRM solutions with other systems: project management systems, accounting, document management, etc. It provides a deeper and more streamlined automation of business processes in a construction company.

CASE STUDY

Using SAP Customer Experience technologies improves communication with customers and increases their involvement. It also helps banks grow their customer base by leveraging digital channels to meet customer financial needs.

With SAP Customer Experience solutions, banks can quickly complete and achieve many objectives:

• Change the process of customer communication by providing a state-of-the-art web-portal and mobile application.
• Create new forms of banking products and services.
• Introduce products to market quickly.

All this helps to increase customer loyalty through the most personalized and uninterrupted communication at all stages of customer service.

Customer experience and engagement are significant advantages in a highly competitive telecommunications market.

With SAP Customer Experience solutions, our team helps you deploy a cloud platform to create a better and more reliable experience with your customers.

We can support and scale any business model, reduce time-to-market and handle customer service requests faster with SAP CRM solutions.

CASE STUDY

With SAP Customer Experience, our team of experts helps you gain a competitive edge in the automotive service technology innovation market, expand your markets, and build long-term customer relationships.

Our team helps streamline production planning and forecasting processes based on real-time demand analysis. We improve logistics processes through end-to-end integration: from dealer sales and service to batch fabrication.

SAP Customer Experience collects a wealth of data that helps dealers improve sales (primary and secondary), personalize offers, and retain customers long-term.

It helps dealers sell subscription services while keeping customers informed about production progress, shipping, warranty and service notices.

CASE STUDY