IBA Group Attends OWS19 as Best of GO100 Company

From February 17 to February 20, the IAOP’s Outsourcing World Summit 2019 (OWS19) took place in Orlando, Florida. IBA Group participated in the event as an exhibitor, an IAOP corporate member, and a Best of The Global Outsourcing 100 company.

At the summit, IBA Group promoted its services and solutions at the company’s booth, meeting potential customers and partners. IBA Group’s conversations with the delegates focused on RPA, AI, and mainframe.

In addition, IBA Group was recognized as a Best of The Global Outsourcing 100 company. Results were based upon an evaluation of the scoring results over the entirety of The Global Outsourcing 100 program.

The overall theme of OWS19 was business transformation. The presentations by leading outsourcing visionaries were focused on the topics that turn the industry upside down, including digital transformation, intelligent automation, and cybersecurity.

Among the brightest stars of the event was a robot called Pepper. Pepper introduced Anand Birje, Corporate Vice President and Global Head, Digital & Analytics, HCL Technologies; and Ian Fox, Head of Media Operations, Manchester United, who spoke about Digital Transformation and how it fundamentally changes the way companies operate and deliver value.

Keynote presentations and breakout sessions were held for the audiences interested in specific topics, including GDPR, customer experience, RPA, risk management, European outsourcing market, and digital empathy.

One of the highlights of the breakout sessions was a panel entitled How Women Executives in Typically Male-Dominated Industries Command Outcomes by Empowering Others. Led by Chitra Rajeshwari, chair of IAOP’s Women Empowerment, Leadership and Diversity chapter, the panel brought the conversation to the forefront. Women leaders of the outsourcing industry shared their success stories and ideas of how men could assist women in achieving greater influence and C-level positions.

First produced in 1998, the Summit has been held over 30 years on five continents and is renowned for the quality of its speakers and the depth and breadth of its educational programs.