Business challenge

Automate the collection and analysis of information on the performance of a network of self-service machines.

Solution

IBA Group has developed a BI system with modules for monitoring, analytics, prompt alerts, forecasting and optimization. Using the solution, employees generate interactive analytic reports without engagement of IT specialists. IBA Group expanded the Enterprise Data Warehouse, which now also stores information about the status of the network of self-service machines. They implemented procedures for data export from banking systems, data cleaning and uploading to data warehouse. The system is accessible from personal computers and mobile devices.

Result

The bank improved the speed and quality of cash collection and equipment repairs. The solution allows the bank to predict operation of the network of self-service machines and quickly generate reports.

Business challenge

Automate the collection and analysis of information on the performance of a network of self-service machines based on the data from OpenWay Way4 payment system, integrated with the Enterprise Data Warehouse of the bank.

Solution

IBA Group has developed a BI system with modules for monitoring, analytics, prompt alerts, forecasting and optimization. Using the solution, employees generate interactive analytic reports without engagement of IT specialists. IBA Group expanded the Enterprise Data Warehouse, which now also stores information about the status of the network of self-service machines. They implemented procedures for data export from banking systems, data cleaning and uploading to data warehouse. The system is accessible from personal computers and mobile devices.

Result

The bank improved the speed and quality of cash collection and equipment repairs. The solution allows the bank to predict operation of the network of self-service machines and quickly generate reports.

Business challenge

Improve the quality of customer analytics and services. Collect additional information from public sources: social media and forums.

Solution

The solution collects data from various external sources. Using semantic and cluster models, it identifies objects of interest. It complements existing dictionaries with business terms, calculates a satisfaction rating based on sentiments in comments and reviews, and visualizes sentiment data. Visualization is based on Qlik Sense, however any BI system can be used.

Result

The solution is applicable to any enterprises and organizations that provide services or sell products to a wide segment of the population, which can be discussed on forums, edicated websites and social media.

Business challenge

Automate the processes of recognition and validation of documents.

Solution

The Company processes lots of orders and contracts every day, most of which are in paper form. There are four different types of orders/contracts. All of them must be entered into the system, validated in other systems and supplemented with new data. Previously, this was done manually by operators.

IBA Group experts took part in the development of a system that automated these processes.

Result

The customer received a system that uses OCR to automate the recognition of four types of contracts. In addition, robots were created to validate documents and obtain additional data.