Challenges

Customer is one of the largest EU-based IT service providers.

Challenge: identify and eliminate vulnerabilities that could be the cause for unauthorized access to employee data before the production release.

Solution highlights

More than 30 vulnerabilities were successfully eliminated from the software to ensure the secure processing of user data.

Key Results

Based on the high value of the project results, Penetration Testing has been successfully integrated into the Customer’s HR Management System development cycle.

Challenges

Customer is a US-based AI writer service provider with significant number of reputation sensitive customers.

Ensure that end customer’s data cannot be compromised with the delivered solution.

Solution highlights

Around 20 vulnerabilities were successfully eliminated from the software before the product was introduced to the market (only 7 out of ~20 had low threat levels).

Key Results

High risk of personal data loss was reduced to a low level.

Challenges

Ensure that a delivered solution does not have security holes that could lead to customer’s sensitive data loss.

Identify vulnerabilities that could bring a high risk of product outage due to hacker attacks.

Solution highlights

Around 28 vulnerabilities were successfully eliminated from the software. 22 out of 28 vulnerabilities had either medium, high or critical threat levels.

Key Results

The customer’s audit was successfully passed after eliminating exploited vulnerabilities.

Business Challenge

Migrate existing functionality from the old customer portal to the new Hybris platform.

Project Overview

Create an application to support the customer’s sellers and business partners selling support and maintenance services.

Solution

Certified Salesforce developers from IBA Group commenced work under the project in September 2019. They joined a distributed team of 100 people, which includes experts in Salesforce, Java, etc.

The application is built on microservice architecture (REST). To manage support contracts, a new solution for Quote-to-Cash processes has been created. The system will be integrated with CRM and ERP platforms.

If the system identifies that the support contract will expire in the near future, then it automatically creates new sales opportunity. A separate customer structure – Territory Alignment – is responsible for the distribution of opportunity between sales specialists. When a sales specialist receives a notification, he/she can proceed to upsale in a timely manner – extend the contract or transfer it to another manager.

Project Results

Now the project is at the MVP stage. The customer can already try the main functionality of the solution, which will be improved in future releases.

Business challenge

Deploy a new CRM for developing an IT company’s business in the area of sales of SaaS products. For this purpose, it is necessary to adapt CRM to the customer’s business processes, and perform several integrations: transfer data from several different systems into one.

SOLUTIONS HIGHLIGHTS

Certified developers and administrators from IBA Group joined the distributed Salesforce team in January 2018. The team consists of 200 people from several countries, including developers, configurators, business analysts, and test automation specialists. 13 of them are IBA Group employees.

The application consists of two parts: CRM – Salesforce Sales Cloud and Quote-to-Cash. At one of the stages of the CRM system, a valid lead is registered and transformed into an opportunity. At the final stage, the Quote-to-Cash process starts: configuration -> quote -> proposal -> contract -> invoice—> ordering -> billing -> provisioning.

The opportunity has various attributes: product, point of sale, customer language, etc. Based on these attributes, the system generates a list of recommended content for sales specialists: selects presentations, white papers and other materials. The application may be integrated with the customer repository to avoid copying of all documents into Salesforce.

In their work, administrators and developers from IBA Group used middleware – the Tray.io platform. Its advantage is that it facilitates integration of Salesforce with many databases and services due to the large number of connectors and ETL (Javascript). The application has been working since April 2018 and is now gradually switching to the support phase.

Result

A convenient solution for sellers and business partners of the customer who sell SaaS products. Integration with the customer’s marketing platform: its leads are transferred to an external system. Over 2 years, revenue from orders that were switched to quotations in this system increased 10 times.