From February 18 to 21, the IAOP’s Outsourcing World Summit 2018 took place at the Renaissance at SeaWorld hotel in Orlando, Florida. IBA Group participated in the event as an exhibitor, IAOP member, and a Global Outsourcing 100 company, meeting with potential customers and partners.

This year’s summit highlighted the topics of developing technologies, dedicating its sessions to innovation, artificial intelligence, blockchain and bitcoin, RPA, cognitive automation, and the future of customer relations. Jared Weiner, Executive Vice President & Chief Strategy Officer at The Future Hunters, spoke on the rapidly changing world of technology in his keynote entitled Reimagining the Future of Outsourcing. He touched upon the topics of ‘other’ outsourcing – the disintermediation of human labor, the future of globalization, advancements in virtual and augmented reality, the ‘green-to-blue’ model of chain sustainability, and the industrial Internet of Things.

First produced in 1998, the Summit has been held over 30 times on five continents and is renowned for the quality of its speakers and the depth and breadth of its educational programs. OWS is keynoted by top business, academic and government leaders, and complemented by dozens of in-depth breakout sessions and case studies for customers and providers.

First produced in 1998, the Summit has been held over 30 times on five continents and is renowned for the quality of its speakers and the depth and breadth of its educational programs. OWS is keynoted by top business, academic and government leaders, and complemented by dozens of in-depth breakout sessions and case studies for customers and providers.

From February 16 to February 19, 2014, the outsourcing industry’s leading thinkers and practitioners gathered at the Disney’s Contemporary Resort & Conference Center in Lake Buena Vista, Florida for the 17th annual Outsourcing World Summit. Organized by the International Association of Outsourcing Professionals (IAOP), the summit aimed to challenge and educate the attendees, as well as to provide essential insights on the latest developments that are shaping the outsourcing industry. More than 800 delegates from 41 countries attended the event.

The summit’s program included more than 50 conference sessions with 100 speakers, an exhibition with 80 exhibitors, an awards luncheon, and a variety of networking events. The sessions offered visionary keynote presentations and interactive panel discussions.
At the awards luncheon, IAOP recognized the best outsourcing professional teams with the Global Excellence in Outsourcing (GEO) Award, named the IAOP Members of the Year, encouraged excellence in Corporate Social Responsibility (SCR) with the IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA), and honored C–level executives and leading academics working in the outsourcing field at The Outsourcing Hall of Fame for their contributions to the management practice, the industry of outsourcing, and society at–large. In addition, IAOP unveiled its The Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists.

Special attention at the conference was devoted to CSR in outsourcing. Two dedicated sessions were held on the topic. The first session focused on Impact Sourcing, a new field of the outsourcing industry creating jobs for disadvantaged. The other session considered the best practices, trends and priorities in CSR.

IBA Group was listed among the Global Outsourcing 100 companies and participated as an exhibitor and a member of IAOP.

From February 19 to February 22, outsourcing professionals from across the world gathered at the IAOP’s 2017 Outsourcing World Summit® (OWS17) held in San Antonio, Texas. IBA Group attended the summit as an exhibitor and an IAOP member. In addition, IBA Group was selected for the Leaders category of The Global Outsourcing 100 list that IAOP unveiled at the OWS17.

Entitled Harnessing the Power of Disruption, the summit gathered more than 700 delegates. According to the organizers, the 20th anniversary edition of IAOP’s annual conference demonstrated the strength of outsourcing as a global platform to grow and transform businesses.

The event’s program featured keynote presentations, panel discussions, and educational track sessions. The keynote presentations focused on the state and evolution of the outsourcing industry, on business strategies that help adapt to a changing environment, and on women empowerment and opportunity in outsourcing. In addition, Jared Weiner of The Future Hunters provided a vision of the future of economy and society in his breathtaking presentation The Future Game. He made assumptions on “how the accelerating pace of technological change is set to disrupt everything around us, examining several emerging workplace trends and who (and what) will make up the future workforce.”

Robotics, artificial intelligence, digitization, and other technology trends were examined at technology track sessions, while governance, contracts, negotiations, and innovation were the focus of educational track sessions.

At the event, IBA Group was able to learn more about technology and market trends, meet potential clients, and share views with other Certified Outsourcing Professionals (COPs), outsourcing providers, and outsourcing advisers.

IBA Group exhibits at Outsourcing World Summit in Phoenix, Arizona From February 15 to February 18, IBA Group attended the Outsourcing World Summit® organized by the International Association of Outsourcing Professionals (IAOP) in Phoenix, Arizona. As an IAOP’s corporate member, IBA Group was invited to become a Global Services Mall sponsor and an exhibitor. In addition, IAOP revealed its 2015 Global Outsourcing 100 at the Summit, listing IBA Group among the Global Outsourcing 100 companies.

In its 18th year, The 2015 Outsourcing World Summit® gathered the industry’s best thought leaders and practitioners. A major part of the Summit’s sessions was devoted to educating outsourcing professionals on the latest trends and best practices that shape the industry. With more than 800 attendees and over 50 conference sessions, the Summit provided good opportunities for networking with peers and influencing the direction of the outsourcing industry.

The program of the summit included an academic outsourcing workshop, an exhibition, keynote presentations, networking and social events, and educational track sessions.

IBA Group exhibits at Outsourcing World Summit in Phoenix, ArizonaJagdish Dalal, COP, Chief Advisor, Thought Leadership, IAOP, and Todd Lavieri, President, Americas, ISG, shared the results of the IAOP’s State of the Industry survey. Mike Corbett, Chairman, IAOP, and Teresa Carroll, Senior Vice President and General Manager, KellyOCG, presented the results of the IAOP/KellyOCG Outsourcing Talent Survey.

A focal point of the educational track sessions was new technologies and innovative approaches to outsourcing, covering cloud sourcing, hybrid sourcing, Big Data, artificial intelligence, robotics, atomically precise manufacturing, and the Internet of Everything (IoE).

Other issues included geopolitical risk in outsourcing; impact sourcing, when outsourcing offers not only value for business, but also provides an opportunity for individuals to improve their lives, the lives of their families, and communities; multiple sourcing; and the people factor in outsourcing.

Visit IBA Group on Facebook to see more photos of the 2015 Outsourcing World Summit in Phoenix, Arizona

From February 17 to February 19, IAOP conducted the Outsourcing World Summit (OWS2.0) in Orlando, Florida. IBA Group participated in the event as an exhibitor, an IAOP corporate member, and a Global Outsourcing 100 company.

At the summit, IBA Group promoted its services and solutions at the company’s booth and met potential customers and partners at formal and informal networking events. IBA Group’s conversations with the delegates focused on RPA and IBA’s growing expertise in intelligent automation.

The summit kicked off with a welcome speech by Debi Hamill, IAOP CEO, and an insightful keynote presentation by Marci Rossell, outlining past and recent economic trends. According to Dr. Rossell, the oil and the stock market prices are no longer reliable indicators of economic health or recession. Everyone needs to look at income per person as stronger measure.

This year’s event focused heavily on Socially Responsible Outsourcing (SRO), with representatives of such companies as Facebook, Sprint, and Avasant sharing their initiatives with attendees. The general idea is that today’s buyer prefers to work with providers who apply SRO strategies and recognizes that a diverse supplier base and workforce is good for business. The outsourcing industry is also aware of its obligations to act as a global citizen for the benefit of society, and promote ethical and responsible conduct throughout the supply chain.

One of the most engaging parts of OWS2.0 was Spark! Speed Networking. Paired delegates had eight minutes to find common grounds and discuss their potential cooperation.

In addition, this year, IAOP introduced a new gamification element to OWS, enabling more opportunities for networking. IAOP created a number of unique codes that could be found on attendees’ badges, companies’ booths, social media, and inside the venue. Code hunting encouraged people to go out, meet new people, and create new partnerships.

First produced in 1998, the summit has been held over 30 years on five continents and is renowned for the quality of its speakers, and the depth and breadth of its educational programs.

From February 17 to February 20, the IAOP’s Outsourcing World Summit 2019 (OWS19) took place in Orlando, Florida. IBA Group participated in the event as an exhibitor, an IAOP corporate member, and a Best of The Global Outsourcing 100 company.

At the summit, IBA Group promoted its services and solutions at the company’s booth, meeting potential customers and partners. IBA Group’s conversations with the delegates focused on RPA, AI, and mainframe.

In addition, IBA Group was recognized as a Best of The Global Outsourcing 100 company. Results were based upon an evaluation of the scoring results over the entirety of The Global Outsourcing 100 program.

The overall theme of OWS19 was business transformation. The presentations by leading outsourcing visionaries were focused on the topics that turn the industry upside down, including digital transformation, intelligent automation, and cybersecurity.

Among the brightest stars of the event was a robot called Pepper. Pepper introduced Anand Birje, Corporate Vice President and Global Head, Digital & Analytics, HCL Technologies; and Ian Fox, Head of Media Operations, Manchester United, who spoke about Digital Transformation and how it fundamentally changes the way companies operate and deliver value.

Keynote presentations and breakout sessions were held for the audiences interested in specific topics, including GDPR, customer experience, RPA, risk management, European outsourcing market, and digital empathy.

One of the highlights of the breakout sessions was a panel entitled How Women Executives in Typically Male-Dominated Industries Command Outcomes by Empowering Others. Led by Chitra Rajeshwari, chair of IAOP’s Women Empowerment, Leadership and Diversity chapter, the panel brought the conversation to the forefront. Women leaders of the outsourcing industry shared their success stories and ideas of how men could assist women in achieving greater influence and C-level positions.

First produced in 1998, the Summit has been held over 30 years on five continents and is renowned for the quality of its speakers and the depth and breadth of its educational programs.